Frequently Asked Questions (FAQ)

Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us at wecozystore@gmail.com.

Orders & Payment

How do I place an order?

Simply browse our store, add your favourite products to your cart, and proceed to checkout. Follow the steps to enter your delivery details and complete payment securely.

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit/debit cards and other secure online payment options.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately at wecozystore@gmail.com if you need to make changes. Once an order has been dispatched, it cannot be cancelled.

Will I receive an order confirmation?

Yes! You will receive an order confirmation email as soon as your order is successfully placed. Please check your spam/junk folder if you don't see it in your inbox.

Shipping & Delivery

How long does delivery take?

Delivery times depend on your location:

• Major cities: 5-7 business days
• Other towns: 5–7 business days
• Remote/rural areas: 7–10 business days

For full details, see our Delivery & Shipping Policy.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We offer free standard shipping on qualifying orders — the threshold will be displayed at checkout.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. Use it to track your parcel through our courier partner's website.

Do you deliver to all areas in South Africa?

Yes, we deliver nationwide across South Africa, including remote and rural areas. Additional charges may apply for hard-to-reach locations.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Defective products can be returned within 6 months as per the Consumer Protection Act. See our full Return & Refund Policy.

How do I return a product?

Email us at wecozystore@gmail.com with your order number and reason for return. We'll guide you through the process within 2 business days.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days and reflected to your original payment method within 7–10 business days.

Products

Are your products safe to use?

Yes! All products in our store are carefully selected to meet quality and safety standards. We only stock products that we trust and stand behind.

Are the products suitable for all skin types?

Product suitability varies. Please read the product descriptions carefully for details. If you have specific skin concerns or allergies, we recommend consulting a dermatologist before use.

Privacy & Security

Is my personal information safe?

Absolutely. We comply with the Protection of Personal Information Act (POPIA) and take your privacy seriously. Read our full Privacy Policy for details.

Is it safe to pay on your store?

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

Still Have Questions?

We're here to help! Reach out to us at wecozystore@gmail.com and we'll get back to you within 2 business days.