Privacy Policy

At WeCozyStore, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

1. Information We Collect

We may collect the following personal information when you use our store:

Full name
Email address
Phone number
Delivery and billing address
Payment information (processed securely via our payment provider)
Browsing behaviour and purchase history on our store

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your queries and provide customer support
Improve our products and services
Send marketing communications (only with your consent)
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Courier and logistics partners to fulfil your delivery
Payment processors to securely handle transactions
Service providers who assist us in operating our store (e.g., email platforms)
Law enforcement or regulatory authorities if required by law

All third parties are required to handle your data in accordance with POPIA.

4. Your Rights Under POPIA

As a South African data subject, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at wecozystore@gmail.com.

5. Cookies

Our store uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our store.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is encrypted and processed securely.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.